Privacy Policy

This Privacy Policy describes how Bisou Beauty AB ("Bisou Beauty," "we," "us," or "our") collects, uses, and protects your personal data when you visit www.bisoubeauty.se ("the Site") or purchase our products.

We are committed to protecting your privacy and to processing personal data transparently and in accordance with the EU General Data Protection Regulation (GDPR) and Swedish data protection law. By using our Site or services, you confirm you have read and understood this Privacy Policy.

Bisou Beauty AB
Registered in Sweden
Organization number: 5595173864
Address: Banérgatan 10, 115 23 Stockholm
Email: hello@bisoubeauty.se
If you have questions about your personal data or how we process it, contact us at
hello@bisoubeauty.se.

We collect personal data that you provide directly, as well as data collected automatically when you use our Site.

Information you provide:

• Name, email address, and phone number
• Shipping and billing address
• Order details and purchase history
• Payment information (processed by our payment providers, not stored by us)
• Account credentials, if you create an account
• Communications with our customer service
• Newsletter sign-ups and marketing preferences

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on the Site, referring website
• Cookies and similar tracking technologies (see our Cookie Policy)
• Order and browsing behavior

We process your personal data for the following purposes:

To fulfill your order, Legal basis: Performance of a contract

• Processing orders and payments
• Shipping and delivering products
• Handling returns, exchanges, and complaints
• Providing customer support

To comply with legal obligations, Legal basis: Legal obligation

• Bookkeeping and tax obligations under Swedish law
• Consumer protection requirements
• Responding to lawful requests from public authorities

To improve our Site and services, Legal basis: Legitimate interest

• Analyzing how the Site is used
• Improving products, services, and user experience
• Preventing fraud and ensuring security

Marketing and communications, Legal basis: Consent or legitimate interest

• Sending newsletters and promotional emails (with your consent)
• Personalized advertising on third-party platforms
• Customer surveys and feedback requests

You can withdraw consent for marketing at any time by clicking the unsubscribe link in any email or by contacting us at hello@bisoubeauty.se.

We share personal data only with trusted third parties as necessary, including:

• Payment providers (Klarna, Apple Pay, Swish, Shopify Payments) to process payments
• Shipping providers (PostNord and similar carriers) to deliver your orders
• Technology providers (Shopify) that power our e-commerce platform
• Email and marketing providers (such as Klaviyo or Shopify Email) for newsletters and customer communication
• Analytics and advertising providers (Google, Meta) to understand and improve performance, only where you have given consent
• Customer support tools used to manage support tickets
• Public authorities, when required by law
We never sell your personal data to third parties.

Some of our service providers may be located outside the EU/EEA. When personal data is transferred outside the EU/EEA, we ensure it is protected by appropriate safeguards, such as the EU Standard Contractual Clauses, an adequacy decision by the European Commission, or other equivalent legal mechanisms.

We keep your personal data only as long as necessary for the purposes described in this policy:

• Order and customer information: 7 years (required by the Swedish Accounting Act)
• Customer account: until you request deletion, or after 3 years of inactivity
• Newsletter subscribers: until you unsubscribe
• Customer support communications: up to 2 years
• Cookies: see our Cookie Policy for retention periods

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (the right to be forgotten)
• Restrict the processing of your data
• Object to processing based on our legitimate interest
• Data portability, receive your data in a structured, common format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at hello@bisoubeauty.se. We will respond within one month.

You also have the right to lodge a complaint with the Swedish data protection authority, Integritetsskyddsmyndigheten (IMY), at www.imy.se.

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit, secure payment processing through trusted providers, and limited access controls within our team.

We use cookies and similar tracking technologies on our Site. For more information, see our Cookie Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our Site with the date of the most recent update.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at hello@bisoubeauty.se.

Last updated: 19 may 2026